Refund policy
Return & Refund Policy
Last updated: August 13, 2026
This Return & Refund Policy explains the circumstances in which COGTEN may provide refunds, replacements, or other remedies for purchases made through cogten.com.
30-Day Money-Back Guarantee
COGTEN offers a 30-day money-back guarantee on eligible first purchases.
If you are not satisfied with an eligible product from your first qualifying order, contact us at support@cogten.com within 30 days of the delivery date.
Eligibility
To request a refund under the 30-day money-back guarantee, you must contact us within 30 days after delivery, provide your order number, provide the email address associated with the order, briefly explain the reason for the request, and provide photographs of the product, packaging, shipping label, or other reasonable documentation if requested.
The guarantee applies only to eligible purchases made directly through cogten.com unless expressly stated otherwise.
First-Purchase Limitation
The 30-day money-back guarantee generally applies only to the first qualifying purchase associated with a customer, household, shipping address, payment method, or other information reasonably indicating that multiple orders belong to the same purchaser.
This limitation does not affect claims involving products that arrived damaged, defective, incorrect, or incomplete.
Bundles, Multi-Packs, and Multiple Units
For bundles, multi-packs, or orders containing more than one unit of the same product, the money-back guarantee may be limited to one opened unit of each eligible product.
Unopened additional units are not automatically eligible for refund unless otherwise required by applicable law or expressly approved by COGTEN.
No Physical Returns Unless Requested
Because COGTEN sells dietary supplements and wellness products, we generally do not require or accept physical returns of opened or used products for health, hygiene, quality-control, and safety reasons.
Do not send products back to us unless COGTEN specifically provides written return instructions.
Approved Refunds
If a refund request is approved, the eligible refund amount will normally be issued to the original payment method used for the purchase.
Unless otherwise required by applicable law or expressly stated by COGTEN, original shipping charges are non-refundable, expedited or optional shipping charges are non-refundable, and only the eligible product purchase price is refunded.
If the issue resulted from an error by COGTEN or our fulfillment process, shipping charges may also be refunded where appropriate.
Refund Processing Time
After a refund is approved, COGTEN will initiate the refund to the original payment method.
The time required for the refund to appear in your account depends on your bank, card issuer, payment processor, and payment method.
Damaged or Defective Products
If a product arrives damaged or appears defective, contact support@cogten.com within 30 days of delivery.
We may request your order number, photographs of the product, photographs of the outer packaging, photographs of the shipping label, and a description of the issue.
Depending on the circumstances, we may provide a replacement, refund, or another appropriate remedy.
Incorrect or Missing Items
If you receive the wrong product or an item is missing from your shipment, contact us promptly.
If we confirm a fulfillment error, we will provide an appropriate remedy, such as replacement or refund.
Subscription Orders
Unless otherwise stated, the 30-day first-purchase money-back guarantee does not automatically apply to recurring subscription renewal orders.
Customers are responsible for cancelling subscriptions before the applicable renewal date if they do not wish to receive the next recurring shipment.
Duplicate or Incorrect Charges
If you believe you were charged more than once, charged an incorrect amount, or charged for an order you did not authorize, contact support@cogten.com promptly.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Refunds are not automatically available when an order is delayed, returned, misdelivered, or lost because the customer supplied an incorrect or incomplete shipping address.
Abuse, Fraud, and Misuse
COGTEN may deny or limit a refund request where there is reasonable evidence of fraud, abuse, material misrepresentation, repeated misuse of the guarantee, unauthorized chargeback activity, falsified information, or attempts to obtain products without legitimate payment.
Chargebacks
We encourage customers to contact support@cogten.com first so that we have an opportunity to resolve legitimate order concerns.
We reserve the right to provide relevant transaction, fulfillment, delivery, communication, and policy records to payment processors, banks, and card networks when responding to chargeback or payment disputes.
Non-Refundable Situations
Except where required by law or expressly approved by COGTEN, refunds may be denied for requests submitted outside the applicable refund period, purchases that do not qualify for the first-purchase guarantee, abuse or misuse of the refund policy, repeated claims inconsistent with available records, unauthorized physical returns, recurring subscription renewals not cancelled before renewal, shipping issues caused by an incorrect address supplied by the customer, and products purchased from an unauthorized third-party seller.
Refunds Required by Law
Nothing in this policy limits any refund, cancellation, chargeback, warranty, or consumer protection right that cannot legally be excluded.
Where applicable law provides the customer with greater rights than this policy, applicable law controls.
Contact
COGTEN Customer Support
Email: support@cogten.com
Website: cogten.com
Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded or waived under applicable law.