Shipping policy

Shipping Policy

Last updated: August 13, 2026

This Shipping Policy explains how orders placed through COGTEN are processed, shipped, and delivered.

COGTEN currently ships to addresses within the United States. Available shipping methods, shipping charges, applicable taxes, and estimated delivery information are displayed at checkout when available.

Order Processing

Orders are generally processed for shipment within 1 to 3 business days after payment has been successfully authorized.

Business days do not include Saturdays, Sundays, or U.S. federal holidays.

Processing times may be extended during product launches, promotional periods, holidays, unusually high order volumes, payment or address verification, fraud-prevention review, inventory adjustments, or circumstances outside our reasonable control.

Processing time is separate from carrier transit time.

Shipping and Delivery Estimates

Any shipping or delivery dates displayed on our website, during checkout, or in order communications are estimates unless expressly stated otherwise.

COGTEN makes reasonable efforts to process and ship orders within the time communicated to the customer. However, delivery after a package has been transferred to the carrier may be affected by weather, carrier delays, service interruptions, peak-volume periods, incorrect or incomplete addresses, failed delivery attempts, or other circumstances outside our reasonable control.

If we become aware that we cannot ship an order within the time originally communicated to you, we may contact you with a revised shipping estimate and, where required by applicable law, provide you with the option to accept the delay or cancel the affected order for a refund.

Shipping Charges

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.

Available shipping methods and rates may vary based on destination, order value, product availability, fulfillment location, package size, weight, and carrier availability.

We may change available shipping methods or rates from time to time.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you discover an error after placing an order, contact us as soon as possible at support@cogten.com.

We will make reasonable efforts to update the address before fulfillment begins, but we cannot guarantee that an address can be changed once an order has entered processing, fulfillment, or carrier transit.

Additional shipping, handling, or reshipment charges resulting from an incorrect or incomplete address provided by the customer may be charged to the customer to the extent permitted by applicable law.

Undeliverable and Returned Packages

A package may be returned to us or our fulfillment provider because of an incorrect or incomplete address, refusal of delivery, repeated unsuccessful delivery attempts, failure to collect a package, or other carrier-related reasons.

If a package is returned as undeliverable, we may contact you to arrange reshipment or another appropriate resolution.

Additional shipping charges may apply to reshipments when the delivery failure resulted from information supplied by the customer or circumstances reasonably within the customer's control.

Any refund for a returned package will be handled in accordance with our Refund Policy and applicable law.

Tracking

When tracking is available, tracking information will be sent to the email address associated with the order.

Tracking information may not become active immediately after an order is fulfilled. Carriers may require additional time to scan and update package information.

Tracking information supplied by the carrier is provided for convenience and may occasionally be delayed or inaccurate.

Lost Packages

If tracking information does not update for an extended period or a package appears to be lost in transit, please contact support@cogten.com.

We may ask you to provide your order number and other information reasonably necessary to investigate the shipment.

COGTEN may review carrier tracking information, fulfillment records, delivery scans, address information, and other available evidence and may initiate an inquiry or claim with the carrier or fulfillment provider where appropriate.

Any replacement, refund, or other remedy will be determined based on the circumstances of the shipment, our applicable policies, carrier information, and applicable law.

Packages Marked as Delivered

If carrier tracking indicates that a package has been delivered but you cannot locate it, please first check the delivery location shown in the tracking information, mailbox, porch, entrance, garage, or parcel locker, building reception or property management, household members, and neighbors who may have accepted the package.

If the package still cannot be located, contact us promptly at support@cogten.com.

Stolen Packages

COGTEN is not able to control packages after confirmed delivery.

Where the available evidence reasonably indicates that a package was correctly delivered to the shipping address provided with the order and was subsequently lost or stolen, we may assist the customer with available carrier information or documentation.

Any replacement or refund in such circumstances will be considered on a case-by-case basis and subject to applicable law.

Damaged Orders

If an order arrives damaged, please contact support@cogten.com as soon as reasonably possible after delivery.

To help us investigate the issue, we may request your order number, photographs of the affected product, photographs of the outer shipping package, photographs of the shipping label, and photographs showing the damage.

Please retain the damaged product and packaging until we advise you that they are no longer needed.

Missing or Incorrect Items

Please contact support@cogten.com if your shipment contains an incorrect product or an item is missing.

We may verify the claim using fulfillment records, package weight, inventory records, photographs, shipping information, and other relevant information.

If we confirm a fulfillment error, we will provide an appropriate remedy in accordance with our policies and applicable law.

Split Shipments

Orders containing multiple products may be fulfilled from different locations or in separate packages.

As a result, products from the same order may arrive at different times and may have separate tracking numbers.

A separate shipment does not necessarily indicate that an item is missing from the order.

Order Changes and Cancellations

We begin processing orders as quickly as possible.

Requests to modify or cancel an order should be sent to support@cogten.com as soon as possible.

We cannot guarantee that an order can be modified or cancelled after it has entered processing or fulfillment.

If an order has already shipped, any available return or refund options will be governed by our Refund Policy.

United States Shipping Only

COGTEN currently accepts orders for delivery within the United States.

International shipping is not currently offered unless expressly made available during checkout.

Force Majeure and Events Outside Our Control

COGTEN will not be responsible for delays caused by events outside our reasonable control, including severe weather, natural disasters, transportation disruptions, labor disputes, governmental actions, carrier interruptions, telecommunications failures, public emergencies, or similar events.

Contact

COGTEN Customer Support
Email: support@cogten.com
Website: cogten.com

Nothing in this Shipping Policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded or waived under applicable law.